Return and Refund Policy

This Return and Refund Policy establishes the comprehensive operational framework and jurisdictional parameters governing the post-acquisition disposition of tangible merchandise procured through our commercial enterprise. Consumers are hereby granted a stipulated temporal window of 14 calendar days commencing from the date of delivery confirmation to formally initiate a return request, thereby aligning with statutory consumer protection mandates and facilitating equitable transaction resolution. This policy is designed to ensure procedural integrity while safeguarding the commercial interests of the enterprise against unwarranted financial liabilities.

1. Eligibility Criteria for Returns

To qualify for consideration under this return protocol, the merchandise in question must subsist in an unaltered and pristine condition, commensurate with its state at the point of initial delivery, exhibiting no evidence of utilization, wear, depreciation, or manipulative modification. Mandatory retention of affixed product tags, ancillary documentation, and the original packaging in its entirety is a non-negotiable precondition for eligibility. Furthermore, validation of the transaction through the submission of an authentic receipt, corroborated proof of purchase, or electronically verifiable order confirmation is an indispensable prerequisite for processing any return request. Failure to adhere to these stipulations shall result in immediate disqualification from return privileges.

For customers located within the European Union (EU), this return period aligns with the 14-day cooling-off period mandated by Directive 2011/83/EU. Returns initiated within this period are subject to the terms outlined in this policy and applicable EU law, with no restocking or return shipping fees charged.

For customers located outside the European Union (EU), the following fees apply to returns:

• A flat return shipping fee of $10.00, which will be deducted from the refund amount.
• A restocking fee of 30% of the item’s value, which will also be deducted from the refund amount.

2. Initiation of Return Protocol and Logistical Directives

The commencement of the return procedure mandates direct engagement with our customer service apparatus via electronic correspondence directed to info.14nights@gmail.com, wherein a formal return requisition must be lodged within the prescribed 14-day timeframe. All return initiatives require pre-authorization from our administrative entity; consignments dispatched to our facilities without prior authorization will be classified as non-compliant and subject to categorical rejection, with no liability assumed by the enterprise for subsequent loss or damage. Upon successful authorization, returnees will be furnished with a pre-generated return shipping label, accompanied by an exhaustive set of logistical directives delineating the method, timing, and designated return facility located at [INSERT RETURN ADDRESS]. Compliance with these directives is imperative to ensure seamless processing.

3. Contingencies Involving Damages, Defects, and Anomalous Discrepancies

Immediate post-reception inspection of the consignment by the recipient is an obligatory duty incumbent upon all purchasers. Any manifestation of manufacturing defects, transit-induced impairments, or incongruities between the ordered and delivered items must be reported forthwith to info.14nights@gmail.com to enable a thorough evaluative assessment and the implementation of remedial measures. Such notifications must be accompanied by photographic evidence and detailed descriptions to expedite the adjudication process, ensuring equitable resolution in accordance with prevailing regulatory frameworks and our commitment to customer satisfaction.

4. Exclusions and Non-Returnable Categories

Certain product classifications are expressly excluded from eligibility for return under this policy, including but not limited to:

• Perishable commodities (e.g., alimentary products, floral arrangements, vegetative matter subject to rapid deterioration)
• Bespoke or customized fabrications (e.g., special orders or personalized items tailored to individual specifications)
• Personal care articles (e.g., cosmetic formulations, hygiene products)
• Hazardous materials, encompassing flammable liquids, gaseous substances, and other regulated compounds
• Merchandise classified as "sale items," promotional goods, or electronic gift certificates

Additionally, items that have been opened, used, or are not in their original condition are ineligible for return. Prospective returnees seeking clarification on the eligibility of specific items are encouraged to engage our support channel prior to initiating any return action.

5. Exchange Modalities and Transactional Alternatives

The most expeditious and operationally efficient mechanism to secure an alternative item involves the return of the initial purchase following formal acceptance by our entity, whereupon a distinct transactional acquisition may be executed for the desired substitute. Direct exchange transactions are not facilitated under this policy due to logistical complexities and inventory management constraints. Customers are advised to exercise due diligence in placing new orders concurrently with return submissions to mitigate delays in product acquisition.

6. European Union 14-Day Cooling-Off Period and Jurisdictional Exceptions

In strict adherence to Directive 2011/83/EU governing consumer rights within the European Union, purchasers receiving merchandise shipped into EU jurisdictions are endowed with a statutory 14-day cooling-off period commencing from the date of receipt, permitting cancellation or return sans justification or penalization. This right supersedes the aforementioned 14-day policy where applicable. The merchandise must, however, satisfy the stipulated conditionality—unworn, unused, with tags intact, and encased in original packaging—accompanied by proof of purchase. Non-compliance with these conditions will nullify the cooling-off privilege, subjecting the transaction to standard policy terms.

For EU customers, no restocking or return shipping fees will be charged for returns initiated within the 14-day cooling-off period.

7. Refund Processing Parameters and Financial Reconciliation

Upon receipt and subsequent meticulous inspection of the returned merchandise, a formal notification of the adjudication outcome will be transmitted to the requester via the designated contact channel. In instances of approval, reimbursement will be automatically effectuated to the original payment method within a maximum of 10 business days, contingent upon the operational timelines of the respective financial institution or credit entity. Cognizance is advised that ancillary processing durations may be imposed by banking entities, potentially extending the posting of refunds. Should the refund not be reflected within 15 business days post-approval, remedial contact at info.14nights@gmail.com is recommended to initiate a secondary inquiry and expedite resolution.

For non-EU customers, refunds will be issued net of the applicable return shipping fee ($10.00) and restocking fee (30% of the item’s value).

8. Liability Disclaimers and Operational Safeguards

The enterprise shall not assume liability for loss, damage, or misrouting of returned consignments unless attributable to errors originating from our logistical operations. Return shipping costs are the responsibility of the purchaser unless the return is necessitated by a verifiable defect, damage, or shipment error attributable to the enterprise, wherein we shall assume the associated expenses. All risk of loss during transit reverts to the sender upon dispatch of the return package.

9. Jurisdictional Compliance, Amendments, and Contact Information

This policy is formulated in conformity with the Peruvian Consumer Protection Code (Law No. 29571), international legal frameworks including Directive 2011/83/EU, and best practices in e-commerce governance, ensuring transparency, fairness, and procedural consistency. The enterprise reserves the unilateral right to amend or update this policy at its discretion, with modifications promulgated via our digital platform and effective upon posting.

For all inquiries, procedural ambiguities, or support requisitions, contact our dedicated support team at info.14nights@gmail.com .

Last updated: July 21, 2025.